Customer Experience Specialist (M-F-D)

Are you looking for a career in a mission-driven tech company?

Do you want to help accelerate workplace Diversity, Equity and Inclusion and have an impact on workplaces around the world?

Click here and join EDGE Strategy! You will be a key contributor and will play a vital role in our company’s journey to make Real. World. Change.

EDGE Strategy is a high-growth, global and mission-driven Swiss-based tech company.  Our product, EDGE Empower®, is an integrated Diversity, Equity & Inclusion (DE&I) software that combines the power of the latest tech, diversity, equity and inclusion expert knowledge and experience, as well as independently verified certification into one solution.

Our customer base consists of large organizations in 57 different countries across five continents and 27 different industries. It includes names such as IKEA, L’Oréal, UNICEF, Nestlé, ENGIE, Deloitte, the World Bank among many others.

WHAT WE OFFER

Our workplace enhances flexibility, resourcefulness, and inclusiveness and offers:

• A hybrid work model.
• Unique opportunities to deepen your professional expertise, learn from the best professionals in our industry and experiment with new things every day.
• Competitive compensation as well as the possibility to become an integral part of the company’s financial success through the employee stock-option plan.
• Specific benefits targeted to support employee’s well-being.
• A work culture characterized by mutual trust and collaboration.
• A flat organizational structure with short communication channels across levels of responsibility and across teams.

YOUR CONTRIBUTION

As Customer Experience specialist, you will support the Customer experience team in providing high quality services to our clients:

• Familiarize new customers with the EDGE global assessment methodology and EDGE Certification process.
• Introduce and train customers to use EDGE Empower®.
• Analyze quantitative and qualitative data to understand where organizations stand with regards to gender equality and intersectional equity and derive the key results.
• Prepare executive presentations and contribute to the delivery of presentations and recommendations resulting from the analysis.
• Build close, sustainable, and mutually beneficial customer relationships and contribute to customer success and retention.
• Contribute to inform the future developments of EDGE’s offering through the insights gained based on customer feedback.

YOU BRING

• Higher university degree or equivalent.
• 1+ years of experience in a similar role with an internationally operating management consulting firm.
• Knowledge in human capital management, workforce analytics, DE&I, ESG.
• Proven track record of delivering high quality and innovative B2B services.
• Experience in applying solution-based approaches to project management.
• An ability to interpret and convincingly present complex analyses, results and recommendations.
• Logical thinking and hands-on approach.
• An intense focus on anticipating, understanding and meeting clients’ needs and expectations.
• An ability to work independently with a sharp eye for detail.

YOU ARE

• An expert in workforce analytics.
• A team player who enjoys collaboration.
• Technologically fluent in Microsoft Office tools (PowerPoint and Excel mainly for data visualization); business intelligence systems are a plus (Power BI, R, Python, other).
• Customer centric with ability to build constructive and impactful relationships with diverse audiences.
• Trustful with highest level of ethics and integrity.
• Interested in topics at the intersection of business and society, such as ESG.
• Digitally-savvy.
• Proficient in English, and preferably fluent in French and/or Italian.
• Eligible to live and work in Switzerland.

APPLY HERE

Are you excited about this opportunity? Apply and send us your resume in English.

We look forward to receiving your application.